| Temperature Systems, Inc. |
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Questions? Comments?
Suggestions? Tell us! |
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Jill Loritz - Green Bay Warranty
P: 920-491-5203
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Marie Henry - Madison Warranty -
Carrier / Bryant / Tempstar
P: 608-327-2327
Leif Thronson - Other Warranty Returns
P: 608-327-2394 |
| NEWS & UPDATES |
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Top Warranty Questions & Answers!
1. The No Hassle Replacement™ Limited Warranty does not require registration.
True
The No Hassle ‘comes with the box’ & does not require registration.
2. Only mainline products get the additional 5 year parts – but not entry products.
False
Both mainline AND entry R410A and all heating products are eligible for 10-year parts to the original homeowner who registers within 90 days.
3. A buyer of a new home can register within 90 days of closing & receive the ‘bonus’ warranties.
True
The original purchaser has 90 days from closing to register for the longer ‘bonus’ warranties – even if the home was unoccupied for a long time before it sold.
4. If the original homeowner does not register, they only get 5-years on the heat exchanger.
False
If a homeowner does not register in 90 days, they receive 20 years on gas furnace & 10-15 years on small package product heat exchangers
5. No Hassle’s are void on all the R22 mainline No Hassle units installed between 2005 & 2008.
False
All warranty claims will follow the warranty that was in effect at the time of the installation – including the
No Hassle Replacement™ limited warranties on R22.
6. All gas & oil furnaces & all R410A products are eligible for the ‘bonus’ warranties.
True
Only R22 cooling products, duct-free mini-splits, boilers, IAQ, thermostats, accessories are excluded (except heat strips that are installed in an eligible product are also eligible for the ‘bonus’ warranty).
7. A subsequent homeowner does not get a warranty unless they register.
False
Subsequent homeowners will automatically get what remains of the 5-year parts warranty.
8. A subsequent homeowner can register & pay a fee to get longer heat exchanger coverage.
True
They may choose to register within 90-days & pay a small fee to receive the remainder of the heat exchanger warranty, up to 20-years (the product registration system will show them the number of years remaining).
9.Mainline 10-year compressor warranties are no longer available.
False
Original homeowners receive 10-years on mainline & entry compressors with timely registration.
10. The stainless steel heat exchanger still has a lifetime limited warranty.
True
When registered within 90 days, the original homeowner still receives the lifetime limited warranty on stainless steel heat exchangers
11. The competition only offers 10-year parts on highend products & does not require registration.
False
Competition requires registration within 90 days & most offer 10-year parts on all levels of products.
12. The competition limits 10-year parts warranties to original homeowners.
True
Competition offers 10-year only to the original homeowner & 5-year to subsequent owners.
13. My homeowners will never remember to register for the ‘bonus’ warranties & then blame me!
False
All sales tools & warranty certificates instruct H/O to ‘take action’. 2. Have H/O initial your quote by a ‘register for longer warranties’ note. 3. Send AdVantage thank you cards with a reminder. 4. Or you can register your H/O’s.
14. Warranty information is only available to dealers that have a secret decoder ring.
False
Warranty information is readily available on the Go! dealer web site so you can be one of the few dealers using warranties to help you sell more.
15. In California & Quebec, original homeowners receive the ‘bonus’ coverage without registering.
True
No registration is required in these areas to receive the longer parts & heat exchanger warranties.
16. In California & Quebec, subsequent homeowners receive the standard 5-year parts only.
True
5-year parts is standard for subsequent owners. However, subsequent homeowners can purchase an optional heat exchanger warranty. |
| 90% Furnace Secondary Heat Exchanger Inspection Certificate.pdf |
UPDATE:
Here are some special instructions to help expedite your warranty claims. Please remember to fill out your SCA’s with complete part numbers and serial numbers for BOTH the failed and replacement information when it comes to compressors and coils. We NOW also need serial numbers on both failed and replacement parts for thermostats, user interfaces, zoning and related accessories. In addition if this information is missing, the Warranty Department will be unable to process your claim and cannot provide you with your credit. Please take the serial number and part number directly from the actual part, not from the invoice you receive from TSI.
CLAIMS: Make sure to send in your claim forms within 30 days of the repair date to avoid claims from either being denied or charged a penalty (depending on each vendor’s policy or product). |
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