Inside Sales - Green Bay
Scope of Position
Reporting to the Inside Sales Manager; performs customer service support functions of a varied nature. Has the ability to fill in for the Counter or Inside Sales function on a day-to-day basis as required.
Basic Function
Performs direct customer service and sales functions; related record keeping and file management for assigned customer base within the scope of responsibilities.
Essential Functions
- To Be… Punctual, cooperative, dependable and able to take direction.
- Receive incoming customer phone calls and walk in traffic.
- Prepare and enter orders.
- Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
- Research parts to stock on new equipment.
- Provide solutions to customer requests, including research of the requests and suggest options to customers.
- Troubleshoot inventory and shipping problems.
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Coordinate delivery schedules between company and customer.
- Resolve customer complaints.
- Maintain working knowledge of product lines stocked by TSI.
- Proactively promote additional sales to customers.
- Maintain showroom by stocking shelves, showcasing new product, as well as straightening and keeping area clean.
- Responsible for after hours calls on rotating schedule.
- Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.
- Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.
- Open and willing to perform other duties as needed.
Position Requirements / Skills
- High School diploma and 3-4 years experience in HVAC preferably in a customer service environment.
- Excellent communication, organization, customer service, problem solving and follow through skills.
- Proficient clerical skill in typing, basic math computation, data entry, PC and related software application.
- Able to work in a fast paced, varied/changing priority and stressful environment.
Equipment / Tools Operated
Proficient skill in operation of standard office equipment such as fax, multi-phone line equipment, PC and their related equipment, copy machine, calculator, printers, mail related equipment. Able to use basic PC related tools.
Please email your resume to: hr@tsihvac.com with salary requirements.
Make working at TSI your next career move!
Corporate Office Location:
Temperature Systems
5001 Voges Road
Madison, WI 53708
Equal Opportunity Employer