Warranty Department
Temperature Systems Inc. is proud to support you with warranty parts service. To get the quickest and best warranty support, please follow the following procedures:
- Determine Warranty Status – Contact us with the complete unit model number, serial number, and start-up date. We will research warranty status of the unit in question.
- Order the Replacement Parts – Once the replacement parts have been identified, please order them from the store or online here. Replacement parts will be billed to your account.
- Return the Failed Parts – All warranty parts must be returned to the Parts Center
- Complete Warranty Paperwork – A completed WCR (Warranty Credit Request) Form must be submitted along with the returned parts.
- Once the warranty processing is completed, a credit will be issued to your account less any applicable warranty processing fees
Tips to Expedite Your Warranty Claims
Here are some special instructions to help expedite your warranty claims. Please remember to fill out your SCA’s with complete part numbers and serial numbers for BOTH the failed and replacement information when it comes to compressors and coils. We now also need serial numbers on both failed and replacement parts for thermostats, user interfaces, zoning and related accessories. In addition if this information is missing, the Warranty Department will be unable to process your claim and cannot provide you with your credit. Please take the serial number and part number directly from the actual part, not from the invoice you receive from TSI.
SCA CLAIM FORM EXAMPLE RESIDENTIAL
SCA CLAIM FORM EXAMPLE COMMERCIAL
CLAIMS: Make sure to send in your claim forms within 30 days of the repair date to avoid claims from either being denied or charged a penalty (depending on each vendor’s policy or product).
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